Privacy Policy

At Three Lakes Clinic, we take your privacy seriously.
This Privacy Policy tells you how we gather and use your information when you visit our website.

Collection of your Personal Information

At Three Lakes Clinic, we collect some details about you to give you the best care possible. These might include your name, email address, home address, and phone number. We also collect general information like your age, gender, and where you live, but this information is kept anonymous, so it can't be traced back to you.

We gather details about your device, like your IP address and browser type, to make the site work well and give us an idea of how people are using it.

Please check the privacy statements of any linked websites before clicking on them. We're not responsible for any privacy statements or the contents of any website outside of our own Three Lakes Clinic website.

Use of your Personal Information

We collect and use your personal details to run our website and provide the services you've asked for. We may also use them to tell you about other products or services we have. We may email you surveys to ask what you think of our services, or any new ones we're planning.

We will never sell your details to anyone. We may get in touch with offers from businesses we work closely with, but these companies will never be given your information. We might share your details with a trusted partner to help us with things like analysing data, sending emails or letters, or giving customer service. They will only use your information to help us and must retain the confidentiality of your information.

At Three Lakes Clinic, we respect your privacy deeply. We will never share sensitive details like your race, religion, or political beliefs without your explicit consent.

TLC tracks which pages our customers visit on our site to understand their interests better. This helps us tailor our content and/or ads to their specific preferences, enhancing their experience.

We only share your personal information when we legally have to. or to: (a) follow legal orders or respond to legal actions against TLC or our website; (b) defend TLC's rights or property; and, (c) quickly act to ensure the safety of TLC users or the public.

Use of Cookies

Our website uses "cookies" to enhance your experience. These harmless text files help recognise you and improve the way our website works for you. Cookies help you save time by remembering information about you when you visit our website. This makes it easier to use the features you've personalised, such as remembering your address details. When you revisit our website, the cookie will recognise you and recall your information, so you don't have to re-enter it each time.

You can choose to accept or say no to cookies. Most web browsers automatically accept cookies, but you can usually change your browser settings to say no if you'd prefer. If you choose to say no to cookies, you may not be able to completely use all the interactive features of the Three Lakes Clinic website services or websites you visit.

Security of your Personal Information

We protect your personal info by storing it on secure computers, accessible only to authorised staff. When sharing your data with other sites, we use encryption to keep it private and safe.

Changes to this Statement

We occasionally update our privacy practices, so kindly check back periodically to stay informed on how we handle, use and protect your personal information.

Contact Information

If you believe we haven't adhered to our privacy commitment, please email us at reception.tlc@raphs.org.nz. We're dedicated to promptly investigating the matter and will take immediate action to rectify it should there be a need.